BergHOFF Covered Mortar and Pestle

Although rare, we understand that an order might need to be returned to us for a number of reasons. Please contact us before sending anything back to make sure the correct process is followed.

1. You changed your mind: We offer a generous 14 day return policy for change of mind on selected items only. Some products cannot be returned due to health and sanitary reasons. Please check the listing first, and if returns are accepted, then you are welcome to return it to us up to 14 days after you received it for your choice of exchange or full refund, excluding original delivery costs.

Items returned must be in brand new, unused condition, in their original shipped packaging. Products must be unopened with original manufacturer seals still intact, or we cannot accept them back and you will not receive full refund.

Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.

2. You received the wrong item, or it arrived damaged: All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.

All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.

Please take photographs of the damage and send them to us so we can report it to our insurer, carrier and fulfilment team.

3. The item is faulty: Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.