Arch Decor

General Return Terms:

• All the returns must be reported using the Account on the website, with all the required information properly filled for return approval.

• Returned item must be in its original packaging.

• Customer must allow 5 working days for our warehouse staff to process returns. Our staff will then get in touch with the customer to work out the best possible solution.

Damaged Item Return Terms:

• Damaged item on arrival must be reported immediately through your Account.

• Customer must supply proper images of the product and packaging so our warehouse can process the return and dispatch new item(s) as early as possible.

• Customer may choose to have a full refund of the order instead of an exchange item. The choice must be made before the exchange item is dispatched by us.

• We will take care of the postage charges for an exchange item (if applicable).

Change of Mind Return Terms:

• Change of mind returns must be reported within 30 days of the delivery through your Account page. Also the product must be dispatched by the customer within 5 working days of the report. After the specified time change of mind returns won't be accepted.

• Return postage must be borne by the customer, in case customer asks for a pre-paid return label from us, the amount will then be adjusted in the final settlement.

• Product must not be damaged to qualify for a refund or exchange, so its customer's responsibility to secure the returned package, as even an in-transit damage would not be accepted.

• Once the return is approved, customer may choose between a full refund and an exchange item.

• We may charge customer a full or partial postage fee for an exchange item.

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