;
Seller Profile
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-4 business days
Regional: 1-10 business days
All the returns must be reported using the Account on the website, with all the required information properly filled for return approval.
Returned item must be in its original packaging.
Customer must allow 5 working days for our warehouse staff to process returns. Our staff will then get in touch with the customer to work out the best possible solution.
Damaged item on arrival must be reported immediately through your Account.
Customer must supply proper images of the product and packaging so our warehouse can process the return and dispatch new item(s) as early as possible.
Customer may choose to have a full refund of the order instead of an exchange item. The choice must be made before the exchange item is dispatched by us.
We will take care of the postage charges for an exchange item (if applicable).
Change of mind returns must be reported within 30 days of the delivery through your Account page. Also the product must be dispatched by the customer within 5 working days of the report. After the specified time change of mind returns won't be accepted.
Return postage must be borne by the customer, in case customer asks for a pre-paid return label from us, the amount will then be adjusted in the final settlement.
Product must not be damaged to qualify for a refund or exchange, so its customer's responsibility to secure the returned package, as even an in-transit damage would not be accepted.
Once the return is approved, customer may choose between a full refund and an exchange item.
We may charge customer a full or partial postage fee for an exchange item.