Warranty:
All new products sold by Mobileciti comes with manufacturer warranty. The warranty covers all manufacturer faults, excluding any physical or liquid damage. Please refer to the following table for your manufacturer.
| Brand |
Warranty Period |
Support Contact |
| Alcatel |
12 Months |
(02) 4949 3030 |
| Apple |
12~24 Months |
1300 321 456 |
| HTC |
24 Months |
1800 987 039 |
| Huawei |
12~24 Months |
1300 482 934 |
| LG |
12~24 Months |
1300 542 273 |
| Samsung |
24 Months |
1300 362 603 |
| Sony |
24 Months |
1300 137 669 Opt 3 |
| Microsoft/Nokia |
24 Months |
1300 366 733 |
| Motorola |
12 Months |
1300 138 823 |
| Oppo |
24 Months |
1300 006 776 |
| Aspera |
12 Months |
(02) 4949 3030
|
| Jabra |
12 Months |
1800 738 521 |
| Plantronic |
24 Months |
(02) 9326 1653 |
| BlueAnt |
12 Months |
1300 669 049 |
| TP-Link |
36 Months |
1300 875 465 |
| Logitech |
12 Months |
1800 025 544 |
| Asus |
12 Months |
1300 278 788 |
| ZTE |
12 Months |
1300 789 475 |
| Ruggear |
12 Months |
1300 486 844 |
| SanDisk |
36 Months |
1800 262 504 |
| Razer |
12 Months |
Contact Us |
| D-Link |
12 Months |
1300 766 868 |
| Garmin |
12 Months |
1800 235 822 |
| Corsair |
12 Months |
Contact Us |
| Blackberry |
24 Months |
(02) 4949 3030 |
Returns Policy
At Mobileciti, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It's designed to give you complete confidence in purchasing through Mobileciti Online Store.
30 DAY - CHANGE OF MIND POLICY
We want you to be satisfied with every product we sell at Mobileciti. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $10.80.
- The product must be returned in a brand new, unused condition with full original packaging.
- If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 20% of the product cost or $20.00, whichever is greater.
- You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high value products we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.
30 DAY - DEFECTIVE PRODUCT POLICY
If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:
- The product does not have physical or liquid damage
- The product has its original packaging and accessories
- Contact us within 30 days of your purchase and provide your purchase details, and a description and photos of the issues you are experiencing
DEAD ON ARRIVAL/DAMAGED IN TRANSIT
If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day).
EXCLUSIONS
Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policy only apply to to products purchased for personal use and excludes any products purchased for resale or business use.
If you purchase more than three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business, we consider the products to be for business use.
All marketplace products are covered by our MyDeal Refund Guarantee
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