Apple AirPods 4
Product Features:
Legal
(1) Available on compatible devices running iOS 18, iPadOS 18 or macOS Sequoia and later, when paired with AirPods 4, AirPods 4 with Active Noise Cancellation or AirPods Pro 2 with the latest firmware.
(2) Spatial Audio works with compatible content in supported apps. iPhone with TrueDepth camera required to create personalised profile.
(3) Siri and activating with just “Siri” may not be available in all languages or in all areas, and features may vary by area. Compatible device and internet access required. Mobile data charges may apply. Activating with just “Siri” is not available on AirPods with the H1 headphone chip and Intel-based Mac computers. Devices must support and have the latest operating system software.
(4) Requires a compatible Apple device running the latest operating system software.
(5) Find My functionality requires iOS 18 or later.
(6) Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case, paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. Battery life depends on device settings, environment, usage and many other factors.
(7)Testing conducted by Apple in July and August 2024 using preproduction AirPods 4 with Charging Case, paired with preproduction iPhone 16 Pro Max units, all with prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50 per cent and Spatial Audio was off. Testing consisted of full AirPods battery discharge while playing audio until the first AirPod stopped playback. The drained AirPods were charged to 100 per cent, then audio playback was resumed until the first AirPod stopped playback. This cycle was repeated until both the AirPods and charging case were fully discharged. Battery life depends on device settings, environment, usage and many other factors.
(8) Charging requires a compatible USB-C charger.
(9) AirPods 4 are dust-, sweat- and water-resistant for non-water sports and exercise. Products including charging case were tested under controlled laboratory conditions, and have a rating of IP54 under IEC standard 60529. Dust, sweat and water resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Do not attempt to charge when wet; refer to https://support.apple.com/en-au/HT210711 for cleaning and drying instructions.
Technical specifications
Go to apple.com/au/airpods-4/specs/ for a complete set.
Subject to the exclusions described below, BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 90 days
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product:
is not an Excluded Product described in the list below;
is still in its original and saleable condition and packaging, with all accessories included; and
has not been worn or used and, if a perishable product, is not expired.
Eligible returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Excluded Products
Products excluded from BIG W’s 90 day Change of Mind Returns Policy (“Excluded Products”) include:
Cosmetics (if the hygiene seal is broken);
Beauty products;
Fragrances;
Hosiery;
Underwear (excluding bras);
Swimwear;
Pierced jewellery;
Printer cartridges;
Personalised printed material;
Bedding and accessories (where the seal and/or packaging is opened);
Tents (where the bag has been opened or components have been used);
Trampolines and furniture (where the product has been opened or components have been used or assembled);
Gift cards, phone recharge or third party gift cards; and
Food items;
Any item that is personalised, digital downloads, pre-paid card, voucher;
Clearance items
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
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