Seller Profile
We bought this item 2weeks ogo very happy
Jan 21, 2025
Best brand ever pity inferior brands are on the market
Jan 20, 2025
Fantastic i wish I got this earlier
Jan 19, 2025
Excellent quick delivery exactly as pictured received 2 x greyperfect colour
Jan 18, 2025
Great size for our fridge
Jan 18, 2025
Bought this item about a month ago. I’m so happy with it, that even my daughter is not burning the food
Jan 17, 2025
Brought this item about a month ago as per description love it.
Jan 17, 2025
I bought this item about a month ago just started using it now & I absolutely love it
Jan 17, 2025
Bought this item a month ago. Haven’t used it yet but I’m happy with it.
Jan 17, 2025
Bought recently , good value , fast delivery
Jan 14, 2025
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $9 in metro areas, $12 in regional areas and $15 in remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
*Fragile and/or bulky items incur additional costs.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
BIG W gives you 90 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
BIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase (tax invoice) and the product:
is still in its original and saleable condition and packaging, with all accessories included
has not been worn or used and, if a perishable product, is not expired
is not a personalised item, digital download, pre-paid card, voucher or clearance item
Returns can be processed at any BIG W store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
is unsafe;
is significantly different from the description of the product; or
doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Information collected in this manner will be stored securely in accordance with BIG W’s Privacy Policy. BIG W retains the right to refuse a refund for unverified purchases.
If you need to return a product that contains user-generated data (such as cameras, mobile phones or storage drives), please remember to backup any data in an alternative location as the repair or replacement may result in loss of data.
Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.
If your purchase was made at a BIG W store, please approach the customer courtesy desk at your local BIG W store to process your product return or exchange. To find your nearest BIG W store, click here.
Products that you have purchased can be returned either:
By Post 1. Place the product/s in the packaging and affix Returns Label
2.Take it to your local Post Offce to be returned (fees will apply) In Store Return the product/s to any one of our BIG W stores
If your order is damaged in transit or we have shipped the incorrect product, please contact us straight away with your order number and further details about the issue and we will investigate this for you.
We are committed to providing the best customer satisfaction and customer care. Please contact us should you have any queries regarding your rights under Australian Consumer Law.
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