During the festival, the store will operate normally and the goods can be delivered normally (please note that the logistics time may be slow during the festival, which is a normal phenomenon, thank you).
All items are dispatched from our warehouse in Sydney.
Under normal conditions, delivery will take between 3 and 10 working days after dispatch, depending on your location.
Remote areas will required longer delivery time.
If you are given a tracking number, please use it to track the delivery status of your order.
We can also provide tax invoice,if you need it.
We ship across Australia including major cities like: Sydney, Melbourne, Perth, Brisbane Adelaide, Canberra, Newcastle and the Gold Coast.
This item comes with a warranty for cartridge and a free replacement warranty on the installation parts (such as cartridges screws nuts etc). The warranty period for bathroom products is 5 years, while the rest of the other products are 1 year upon delivery receipt.
To submit a faulty item claim please follow the steps below:
Contact Us with your order number, provide photos or video evidence displaying the fault and a detailed description of the problem.
IMPORTANT NOTES:
If there is a problem with the item, please contact us once you receive the package.
If the problem with a product is minor, we may provide simple repair instructions to customer, in order to solve the problem we will require the customer to conduct these repairs as a first step before any returns initiated.
If there is a problem of the product,we will provide prepaid label to customer, customer may choose refund or a replacement.
If there is no problem with the product, or for customer reasons (buy by mistake or change of mind), the customer needs to pay postage to return plus 15% of restocking fee of the product price.
Change of mind return is acceptable within 30 days upon delivery receipt.
Items that are not installed by a licensed plumber(or licensed electrician) will not be warranted.
We will not be liable for the cost of installation or removal of any item and the warranty will be voided if damage occurred during or after installation or a damaged or incorrect unit has been installed.
If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed.
Estimated Delivery Time Frame: 3-10business days
This item is described as being a Cool Heat Bladeless Fan but so far I have not been able to find anything COOL about it, it simply has a minimal fan that moves the hot air around the room and even on the highest setting has insufficient breeze to do much plus is then far too noisy to have around. As the HEAT setting does actually heat the air I had expected that the COOL setting would have had some cool air coming from it as well but this is not the case. Thus very unhappy with this item
Feb 02, 2021
It doesn't cool anything, and switches to heat function if left running for more than one hour.
Jan 21, 2021
Great product keeping us warm on these cool nights and let’s use breathe better with the filtration
Jul 20, 2020
Excellent item remote could be bigger and better not good for some one with arthritis
May 27, 2020