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Amazon Echo Buds (2nd Gen) True wireless earbuds with active noise cancellation and Alexa - White
The Echo Buds themselves are short, rounded cylinders with nozzles extending at an angle for the ear tips. According to Amazon, they’re 21% smaller than the previous model, with shorter nozzles to improve ear comfort. The casings of the earpieces are covered in matte black or white plastic, with large touch-sensitive surfaces across the back panels. The touch surfaces provide basic controls, with one tap controlling play/pause, two taps skipping forward a track and answering/ending calls, three taps going back a track, and tapping and holding to switch between active noise cancellation and pass-through audio (which lets you hear your surroundings without removing the earpieces). You can change what the tap-and-hold gesture does through the Alexa app (available for Android and iOS), with different commands for either ear. This is the only way to enable any volume control on the Echo Buds, and if you want to have both volume up and volume down gestures enabled, you lose the ability to physically switch between ANC and pass-through audio modes. You can’t customize the tap gestures, but you can toggle them on and off.
A fit kit is included, with four different pairs of ear tips and two pairs of silicone sleeves with short ear fins in different sizes, to provide a comfortable, secure fit. You can use the Alexa app to perform an ear fit test, playing a tone and measuring how well the sound isolation is in your ears. I found the most comfortable fit with the extra-large ear tips and small fins, but I couldn’t get better than a “good” score on the ear fit test. In fact, I found the smaller design of the earphones to have a slightly harder time staying in my (slightly big) ears than the originals, but you may not have this problem depending on the size and shape of your ears.
Active Noise Cancellation: Yes
Connection Type: Bluetooth
True WirelessType: In-Canal
Water/Sweat-Resistant: Yes
Wireless: Yes
1. Return Period: Customers have 14 days from the date of delivery to initiate a return for a change of mind. For products received in a non-functional state (Dead on Arrival - DOA), customers must inform us within within reasonable timeframe of delivery.
2. Eligibility for Returns: We accept returns for all products, except those explicitly mentioned as non-returnable in the product listing.
3. Return Shipping Costs: For change-of-mind returns, customers are responsible for covering the return shipping costs.
4. Restocking Fee: Change-of-mind returns are subject to a 20% restocking fee, which may vary based on the condition of the returned product.
5. Conditions for Accepting Returns: Items must be in their original, unused condition, with all tags attached, and returned in their original packaging.
6. Refusal of Returns: We reserve the right to refuse a return or refund if the product is found to have physical, water, or electrical damages, or not working due to improper usage.
1. Warranty Coverage: All brand-new products come with a 12-month warranty, and refurbished products are covered by a 6-month warranty.
2. Warranty Claim Conditions: Customers must present proof of purchase to validate warranty claims.
3. Warranty Void: The warranty will be void if the product shows signs of physical, water, or electrical damage.
4. Warranty Fulfillment: In case of any issues during the warranty period, we follow these steps: a. Troubleshooting: Customers experiencing issues with the product must provide pictures and videos of the issue as requested and follow our troubleshooting steps to attempt to resolve the problem before initiating the warranty claim process. b. Repair: We first attempt to repair the product to address the issue. c. Replacement: If the product is irreparable, we offer a replacement of the same model or an equivalent product. d. Refund: If neither repair nor replacement is feasible, we proceed to provide a refund.
5. Warranty Resolution Time: Upon receiving the warranty claim, we will promptly inspect and resolve the issue within 2 to 5 days, depending on the severity of the problem.
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