Warranty
pethood products carry a 6 month from date of purchase manufacturer’s fault warranty.
This warranty excludes:
· General wear and tear.
· Damage caused, by the product not being used in accordance with its instructions or the care instructions.
· Damage caused by misuse or negligence.
· Damage caused by improper transporting and handling including the packaging being opened incorrectly.
· Any product that may have been altered in design or colour.
· Any product that is not used for its intended purpose.
All warranty claims must be lodged directly with the store of purchase. An original and valid tax invoice must be provided to the store of purchase to lodge a warranty claim.
This warranty is a back to base warranty. The cost of freight to and from the store of purchase is the responsibility of purchaser of the product.
If the product is under warranty, pethood will replace or repair any defective part (at its complete discretion).
In the event of a product being replaced, as a whole unit or part thereof during the warranty period, the warranty on the replacement will expire 6 months from the original purchase date.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns and Exchange
Due to the nature of the products we sell, we do not offer refunds or exchanges, subject to the Australian Consumer Law. This includes (but is not limited too) where you have changed your mind, the product is not suitable for you, you made a wrong selection, you measured incorrectly, you did not read or look at the product description, have bought the product twice or more, the product is not compatible with your existing products, you have been gifted a product similar or the same, the freight company is delayed in delivery or you found the goods cheaper or on sale elsewhere or through us, at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We cannot waive those fees, so we do not offer refunds – so please make your selection carefully.
