Hyalcell Hydra Serum 50ml

Change of Mind Returns

We want you to love your purchase — however, we ask that you choose carefully, as we do not offer change of mind returns or refunds for both online and in-store purchases.

If you purchased the incorrect item and wish to return it, the following conditions apply:

• The item must be in saleable condition — unused, unopened, in original packaging, and as sold

• You must provide a receipt or proof of purchase

• Return requests must be made within 30 days of purchase

• Return postage is the customer's responsibility

• An $8 handling fee will be deducted from your refund

• We strongly recommend using tracked shipping, as we are not responsible for return parcels lost in transit

Note: Discounted or clearance items are not eligible for return or refund unless the product is faulty.

Warranty Claims

Most of our products are covered by a 12-month warranty for manufacturer faults.
Some products may have a different warranty period — please refer to the individual product listing for specific details.

If you experience an issue with your item, please contact us via your MyDeal Account to initiate a warranty claim. We are committed to providing a reasonable remedy in accordance with Australian Consumer Law — which may include a refund, replacement, or repair.

What to Do if Your Item is Damaged or Faulty

If your product arrives damaged or becomes faulty, please contact us as soon as possible and include the following in one clear photo:

• The damaged item

• The original packaging

• The parcel label, clearly showing the tracking number (e.g. Sendle reference number)

Providing all this information helps us quickly assess the issue and resolve it efficiently.

⚠️ There is no time limit for reporting faulty or damaged items. We will assist with valid product issues at any time, in accordance with ACCC guidelines.

Incorrect Item Received

If you have received the wrong item, please contact us immediately so we can make it right.

• We will cover all return shipping costs for incorrect item returns.

Allergic Reactions

If you've experienced an allergic reaction to one of our products:

• Stop using the product immediately

• Take a photo of the reaction

• Provide a doctor’s certificate confirming the symptoms

• The product must be less than 10% used upon return

Once returned and assessed, we will issue a refund or exchange where appropriate.

Other Important Notes

• Shipping fees are non-refundable, unless the item is faulty or incorrect

• Delivery delays are not considered valid grounds for a refund of either the item or shipping fees

• We are not liable for return items until they reach our warehouse — please use tracked and insured shipping where possible

• Additional fees may apply if returned items do not meet the conditions outlined above

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More