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EXCHANGE

Unfortunately, we are not able to offer exchanges for online purchases through our Returns Centre. You will need to contact us so we can assist you in organising a return and refund.

Proof of Purchase will be required for all refunds & exchanges. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.

Please note you are unable to exchange any items instore if you have purchased with Afterpay and will need to contact usso we can assist you in organising a return and refund.

Proof of Purchase will be required for all refunds & exchanges and must be refunded to the original payment method. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.

FAULTY ITEMS

ELWD takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law: (1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure. In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty item or there has been an error with your shipping, please contact us 

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