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Highlights
Dimensions
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 3-5 business days
Regional: 7-10 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
OUR RETURNS AND REFUNDS POLICY
All returns and exchanges require proof of purchase (e.g., a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Change of Mind
If you change your mind and wish to exchange or refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase; the goods have not been used; the goods are returned in their original packaging; and the goods are not excluded goods from the change of mind policy, as set out below.
Free Returns* – Stocked Items (Excluding Hygiene Sensitive Items)
Most stocked items (excluding hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase. *Return label can be issued for helping deduct the postage, but $10 will be deducted off the refund amount.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-returnable unless faulty.
Damaged or Faulty Goods
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via the online process.
Orders purchased using a credit card, PayPal or Afterpay can be credited to the customer original payment method or exchange only online.
Faulty or Incorrect Deliveries
At Kingtex, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
Disclaimer
Despite every effort to provide accurate images of each product’s colour, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
Estimated Delivery Time Frame: 5 - 12 business days
Ordering online was easy and delivery was good .
Aug 30, 2023
I Love my New Comforter... Makes My Room Look soo Feminine!...
Jan 10, 2021
It is beautiful cotton. I have been looking for a white comforter for a while and just love this one.
Nov 10, 2020
I ordered white king size for queen bed. Absolutely beautiful. Wonderful quality,arrived in seal carry bag great presentation. Happy customer
Oct 28, 2020
Excellent value for money, beautiful product.
Oct 12, 2020
I love the comforter set. Also there was a small sized sanitiser that came with the comforter as a gift and a card for further enquiry or assistance. Well packaged. Thank you!
Sep 18, 2020
Love it. Can't wait to use it
Sep 15, 2020
Very happy with this purchase.
Aug 27, 2020
Very happy with this Comforter set.
Aug 19, 2020
Very pleased with it ,not flimsy makes the bedroom look smart
Aug 10, 2020