2750 Cotu Classic

We’re not happy until you’re 100% satisfied with the fit of your new shoes. So if they’re anything short of perfect, simply send them back. The Next Pair has a 30 day Australia wide shipping returns policy for all online purchases, provided the items are unworn, in the state you received them, and in the original packaging. Unfortunately we do not allow for exchanges at this point in time.

A few things to be mindful of when returning or returning shoes.

- The branded box is just as important as the shoes themselves, so please do not alter or tamper with it in any way. Do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected.
- We are unable to accept shoes returned with marked, soiled or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, especially on lighter colour shoes for precautionary reasons.
- We recommend you send your parcel via Registered Post. This ensures the parcel is assigned a tracking number so we can safely track your return parcel's journey back to us. Please drop your return off at any Australia Post office.
- We reserve the right to refuse a return if the above conditions have not been adhered to.
- The customer is responsible for all shipping fees on returns for change of mind. We will only cover the cost of return postage if we have shipped you the wrong items or if any items are faulty.

Returns may take up to 3-5 business days to reach our warehouse. Once we have received the return, your refund will be processed in 1-3 business days. Refunds are always processed by Catch and credited to the original method of payment at the time of purchase. Please also allow 3-5 business days for your financial institution to process the funds back into your account.

A refund will not be processed if the goods returned do not comply with this Returns Policy.

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