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Return

We want you to love your product so if you are not satisfied with your purchase please let us know.

Our products come with a 30-day return policy. If at any time within the first 30 days from purchase date you are not satisfied with your order, please contact us for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer for change of mind returns

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

• If the product is damaged during transport upon delivery or prove to be a faulty product, customer will be qualified for a free return within 7 days after receiving the product. Photo evidence will be required for the free return.

The guarantees that apply to products include:

• The guarantee of acceptable quality, fit and finish

• The guarantee of fitness for a particular purpose

• The guarantee of match with description

• The guarantee in relation to repairs and spare parts

Customer rights when a seller product fails to meet a consumer guarantee

If a product we sell fails to meet one or more of the above guarantees, the customer has the right to a repair, replacement, or refund, depending on the circumstances.

If there is a major failure with a product, a consumer has the right to choose whether they would like a repair, replacement or refund. If the customer does not reject the products and elects to keep it, they have a right to a partial refund for the reduction in value of the products caused by the failure. 

A major failure is a failure to meet a consumer guarantee where one or more of the following applies:

1. A reasonable consumer would not have bought the products if they had known about the problem;

2. The products differ significantly from their description;

3. The products are substantially unfit for their usual purpose and cannot be easily fixed within a reasonable time; or

4. The products are unsafe.

If the failure to meet a guarantee is not a major failure, but nevertheless does not comply with the consumer guarantees, seller can choose to offer a repair, replacement or refund. 

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More