Defective Goods
All goods sold by us come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any product warranty given by Spark Lighting will apply in addition to other rights and remedies you may have under the Australian Consumer Law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions.
Change of Mind Returns
The following clause applies to goods sold by us.
We will allow a return for exchange product where you have changed your mind, provided that the item in question is:
returned within 14 days of receiving order;
as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
in a resalable condition; and
not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you must follow our returns process.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for an exchange. We recommend you insure high value items that you return for change of mind.
You may be provided with a product exchange or refund (at our discretion) only when the returned product is received, and it complies with the requirements of clause 17.1.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
If you have a problem with your goods, please lodge a return request. We will investigate the issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
Please note: Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and processing your return.
All marketplace products are covered by our MyDeal Refund Guarantee
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