Please allow 2-10 business days for delivery. Remote areas will require longer delivery time.
Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)
Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.
Products will be shipped from Melbourne. We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Important:
Inside/Upstairs delivery is NOT provided.
Additional postage fees may apply for re-delivery or re-direction requests.
Some products may be sent in multiple packages.
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
Estimated Delivery Time Frame: 2-10 Business Days
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Very nice snowman
Jan 03, 2024
Very happy with my Snowman. Easy to order and fast delivery
Dec 31, 2023
I love my new frosty the snowman he fits in well with my other Christmas decorations and arrived in great time I didn't have to wait too long
Dec 20, 2023
My two great granddaughters were delighted with the snowman. The four year old said "I wAnt to marry it" ! LOOKS REALLY GOOD ILLUMINATED AT NIGHT IN THE GARDEN.
Dec 09, 2023
Works well and looks great
Dec 05, 2023
Easy to set up great quality.
Dec 24, 2022
Looks exactly as pictured.Easy to set up in our garden.Very happy.
Dec 15, 2022
Looks great. Took a while to arrive but works well.
Dec 14, 2022
Great value for money.
Dec 12, 2022
Great looking and good value and arrived quickly
Dec 06, 2022