Returns and Change of Mind
We have a 14-day return and change of mind policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you must contact us. If your return is accepted, we will send you return shipping instructions. Items sent back to us without first requesting a return will not be accepted.
Please do not send your purchase back to the manufacturer.
Refund Terms (if applicable)
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund to.
Returns Shipping Terms
Customers are required to return goods unopened. We will cover the costs of return on damaged or faulty items but customers are responsible for covering the return costs on Change of mind.
Damaged Products Terms
Should a product arrive damaged or faulty, please inform us as early as possible. Once returned our team will assess the goods and provide you with approval for a refund.
There are certain situations where only partial refunds are granted (if applicable); Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is not returned within a reasonable timeframe after delivery. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
All marketplace products are covered by our MyDeal Refund Guarantee
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