








Q: What is the battery life on the Quick Keys?
A: It is about 16 hours. There is a Sleep Timer in the Settings program that you can adjust to help maximize your Quick Keys battery run time.
Q: How long does it take to charge the Quick Keys?
A: It takes about 2.5 hours to fully charge the Quick Keys.
Q: Can I plug the Quick Keys into my cell phone or iPad charging port?
A: No, we suggest that you plug the Quick Keys into your computer’s USB port or a USB hub that is connected to your computer.
Q: I have a Display from another manufacturer, can I still use that Quick Keys?
A: Yes, when you install the Xencelabs Driver, it will ask you if you would like to install only the Quick Keys portion or the entire Driver that also supports our Pen Tablet. You would select Quick Keys only.
Q: Can I connect the Quick Keys to the Bluetooth application on my computer?
A: No, Xencelabs provides a Wireless Dongle to be used to make the Bluetooth connection. Since only Xencelabs products will use this connection, it will eliminate any lag that might be encountered with using the Bluetooth connection that comes with your computer.
Q: Do I need to install a Driver to make the Quick Keys work?
A: Yes, Xencelabs provides a Driver for current or near current macOS, Windows, and Linux operating systems. The Driver must be installed for the Quick Keys to work.
Q: Can I connect the Quick Keys to my stereo, since it has a Bluetooth adapter?
A: No, the Quick Keys is designed to work with a current or near current computer running a full version of macOS, Windows, or Linux, and requires the Xencelabs Driver to be installed.
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All items will be shipped within 1-2 business days.
We use multiple couriers to get the best possible delivery times. Most parcels will be sent with AU post however depending on the location we may also use Sendle.
Most items will arrive in 3-10 working days AU wide. In the rare instance that a delivery takes longer than this, please contact us to work out a solution.
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We accept delivery to PO Boxes and parcel collect addresses.
Local pickup NOT Available
All items come with a minimum 1-year warranty unless advertised otherwise.
You can shop with confidence - we are a Registered Australian Business and we pride ourselves on great customer service.
All retailers are required to accept faulty returns by law, but we are happy to provide Refunds for all "change of mind" returns as well, less our restocking fee and you will have 30 days to decide! Simply return your item for any reason, in brand new and unused/sealed condition - exactly as received with the retail box and all tags in tact and we will promptly issue a full refund of the purchase price less the advertised restocking fee*.
If however there is any fault with the item, it will be inspected upon receipt and a full refund will be issued including the return postage. You can be sure that if the item is faulty you are fully covered and will not be out of pocket for any postage costs.
We aim to provide a Risk-Free shopping experience and our feedback reflects our efforts. Please contact us with any questions - our friendly customer service team is one click away!
*Restocking fee - 10%
Items deemed faulty over the 30 days and within the warranty period are provided a solution of either repair, replacement or refund. Please contact us if you need assistance in getting details of the manufacturer to claim your warranty.
Estimated Delivery Time Frame: 3-10 business days