WILLOW TREE FIGURINE
JOURNEY
Sentiment: "Appreciating where you are... each step along the way"
Dimensions: Height 13.5cm x Width 6.5cm x Depth 5cm.
Made of Resin
Willow Tree is an intimate line of figurative sculptures representing sentiments of love, closeness, healing, courage, hope...all the emotions we encounter in life. 'This figure could be an encouraging and supportive reminder to someone beginning a process, a journey... perhaps moving toward greater well-being and independence; a new career or location; overcoming illness or personal loss...' - Susan Lordi. The item is made in resin and hand-painted with lead-free paint. Supplied in a branded gift box and a gift tag with sentiment 'Appreciating where you are... each step along the way'. Not a toy or children's product. Intended for adults only.
We aim to dispatch all orders on the same day when placed before Midday Sydney time on business days. Orders placed after midday or on weekends will dispatch on the next business day.
Returns / Change of Mind Policy:
CHANGE OF MIND RETURNS: In order for us to process a change of mind return you must make contact via email or phone within 7 days of receiving your order. Once your return request has been approved you must return the item in as-new condition, with all original packaging. Refunds are offered on the purchase value less the cost of shipping. Items received back not in as-new condition are processed at our discretion depending on the saleability of the item.
ITEMS ARRIVING DAMAGED: While we package our orders very well and take every care when dispatching, occasionally items can arrive damaged. If you have received a damaged item please contact us.
We will request a photo of the damaged goods so we can assess and offer an appropriate solution.
We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.
Once we have received the damaged item back to us, we can arrange a replacement or a refund.
Warranty Policy: We will request a photo of the damaged goods so we can assess and offer an appropriate solution.
We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.
Once we have received the item back to us, we can arrange a replacement or a refund.
If the item is covered by a manufacturer warranty, We will work with you to organise a warranty claim via the manufacturer's specific requirements. This may involve returning the items directly to the manufacturer for replacement or repair.
Estimated Delivery Time Frame: 2-5 Days