VULY Ultra 2 Large 12ft Trampoline with Enclosure - Round Kids Trampolines

Warranty

All Vuly products are sold with a manufacturing warranty, which assures that the item is free of defects in workmanship and materials (“warranty”).

Warranty periods

Warranty periods always commence from the date the items are sent to the customer.

Warranty periods on Vuly trampolines and swing sets do not reset for any reason, unless the customer purchases an entirely new product. In this case, that particular product will be covered by its own warranty period. It does not affect – nor will it increase – warranty periods for other purchased items.

Replacing any parts that constitute a trampoline or swing set do not change the original warranty period of that product.

This warranty is for use under normal conditions, and it applies for:
Trampolines (Vuly/Lift series and Thunder series)

• 120 months [10 years] to the Frame Tubes and Joiner Poles.

• 60 months [5 years] to the Springs (excluding Leaf Springs), and discrete Jump Mat (excluding the print).

• 24 months [2 years] to the Trampoline Shade Cover.

• 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net (including the Jump Mat in models that combine the Jump Mat and Safety Net - e.g. Thunder 1.0 and Thunder Summer), Net Poles and Leaf Springs.

Trampolines (Ultra series)

• 60 months [5 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).

• 24 months [2 years] to the Trampoline Shade Cover.

• 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.

Trampolines (Flare series)

• 36 months [3 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).

• 12 months [1 year] to the Trampoline Shade Cover.

• 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.

Play Sets and Swing Sets

• 120 months [10 years] to all Frame components.

• 24 months [2 years] to all Swing components.

• 24 months [2 years] to all Cubby House Shade Covers.

• 12 months [1 year] to all Swing Set Shade Covers.

Monkey Bars

• 84 months [7 years] to all Frame components.

• 24 months [2 years] to all Swing components.

• 12 months [1 year] to all Shade Covers.

• 12 months [1 year] to all accessories.

Basketball Systems (portable and in-ground)

• 84 months [7 years] to all steel components.

• 36 months [3 years] to all plastic and material components.

Accessories for products

• 24 months [2 years] for all swings included with, or purchased separately to, swing sets or play sets.

• 12 months [1 year] to purchased accessories – e.g. Mister, Deck, Soccer Goal.

Return Policy

The customer may return their received order, if they have changed their mind on the purchase, and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges) within 14 days of receiving their order and only if the product packaging is unopened, subject to incurring a non-refundable restocking fee and covering any return freight fees.

Restocking fees are:

  - $25 for orders of accessories or replacement parts;

  - $75 for orders of a full trampoline, cubby house, swing set, play set or basketball system.

Return Freight Fees:

  - Return freight is calculated upon the items being returned to Vuly HQ and the associated fees will be deducted from the customers refund along with Restocking Fees.

  - By requesting to return an order, the customer accepts responsibility for paying all fees associated with returning the order to Vuly HQ.

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