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Shipping Policy
At REPOGUYS, we strive to provide efficient and reliable shipping services for all our customers. Please review our shipping policy for important information regarding delivery times, signature requirements, and insurance options.
Delivery Times:
Metro Areas: Estimated delivery time is 1-5 business days.
Regional Areas: Estimated delivery time is 1-7 business days. However, please note that in some cases, deliveries to regional areas may take up to 2 weeks due to potential delays. We appreciate your understanding and patience during this time.
If you notice no progress with your tracking, please contact us, and we will investigate the issue.
Items/units dispatched on Friday may experience delays in tracking updates due to the weekend. Please allow time for tracking information to update before contacting us.
Signature Required Delivery:
All deliveries are made with a signature required to ensure that your package is securely received. If you would like your package to be left in a safe place without a signature, please contact us prior to shipping to make arrangements.
Insurance:
Please note that all deliveries do not include insurance. If you would like to add insurance to your shipment, it will cost 2-5% of the item/unit cost. Contact us if you require insurance for your order.
If an item is damaged during transit and insurance was not purchased, unfortunately, we cannot cover the damages.
Proof of Delivery:
All deliveries will be provided with signature confirmation. In the event that you cannot locate your item, please reach out to our team, and we will provide you with proof of delivery.
Please note that we are not liable if someone else has collected your item without your consent. We have fulfilled our duties as the seller by dispatching your order with a signature requirement.
If you have any further questions or need assistance regarding your shipment, please don’t hesitate to contact us. We’re here to help!
Warranty and Return Policy
At REPOGUYS, we are committed to ensuring your satisfaction with every purchase. Our returns policy is designed to provide fair and accommodating options should your purchase not meet your expectations.
Change of Mind Returns:
You can return your item within 14 days of receiving it under our change of mind policy.
The item must remain unopened, unused, and undamaged. Used items will not be accepted for return.
Please note that initial postage costs will be deducted from your refund.
Return shipping costs are the responsibility of the buyer.
A 15% restocking fee will apply to the refund after we receive and inspect the item.
Issues or Faulty Items:
If you experience any issues or discover that your item is faulty, please raise a ticket through the MyDeal platform as soon as possible. We are committed to resolving any problems you may encounter.
Return Process:
For change of mind returns, ensure the item is in its original, unopened condition.
Please raise a ticket to initiate the return process and receive further instructions.
Ensure the item is securely packaged to prevent any damage during transit.
Refunds and Exchanges:
Refunds will be processed promptly upon receipt and inspection of the returned item.
If you prefer an exchange, we will work with you to facilitate this process efficiently.
Warranty Information:
Brand new items: 12-month warranty.
Refurbished, ex-display, and used items: 3-month warranty.
Please note that these warranties do not apply to commercial units. For warranty information regarding commercial units, please check the product listing description.
For any questions or assistance, please raise a ticket. We are here to help!
Estimated Delivery Time Frame: 2-3 business days
I bought this a few weeks ago. They look lovely but as yet i have not used them.
Dec 18, 2024
What a fantastic pair of appliances. The colour is gorgeous and so far they work as they should, The only thing I'm slightly surprised by, I was hopIng the dials were more than flimsy plastic 🫤
Aug 28, 2024
The kettle and toaster package looks great.If you looking for high end like SEMG or De'Longhi then this is not for you. It does what it was made for. It is quite like weight and quality is better then what you would get at Kmart. The best part is the different colours you can choose from and let down is a plastic lid for the kettle. If the product was make from thicker material then this kettle and Toaster would be up to par with the bigger brands
Aug 26, 2024
Beautiful colour. Toasts bread to perfection. Only issue is the toaster timer is hard to see as the littel indicator is the same colour as the knob.
Jul 27, 2024
The appearance of the toaster and kettle are beautiful. I love the color! That being said, The toaster needs to be on 6 to toast the bread so that it is no longer warm bread. I personally like golden colored toast, so it takes me twice to get the toast I like. The kettle works well enough, but it’s much heavier that I would have liked and the visible water level indicator needs to be a lot more visible. I almost need to open the lid to be sure it has water in it. If I had it to do again, I would have purchased a different set. The looks of the set won me over, so don’t be fooled.
Jun 29, 2023
Lovely addition to my modern kitchen love the design and colour
Aug 08, 2022
Love the retro design! Colour fantastic, navy with rose gold very Italian inspired.
Aug 02, 2022
Absolutely love my new kettle and toaster. The colour is true to the picture and really brightens my kitchen. They both work very well and are sturdy and modern in design.
Jun 05, 2022