Return Policy
Not accepting earrings returns as these are hygiene products.
We stand by the quality and design of each piece hand crafted by our artisan team. Because of this, every purchase is backed by our craftmanship guarantee. With all orders, if you are not 100% happy with any of the pieces received, simply return these items to us within 5 days of receipt for replacement or credit. The pieces must be sent back within 5 days, undamaged, and in their original bags with all the codes and prices intact. Our Craftsmanship Guarantee: When it comes to the craftsmanship of our jewellery, we are so confident in the abilities of our artisans and the quality of their work that we offer a Lifetime Craftsmanship Guarantee against any manufacturing defect that arises in our jewellery.
We are very proud of our jewellery’s reputation for quality and while repairs and returns are next to non-existent, we recognise things can go wrong and should a manufacturing fault occur, we will happily rectify it – whether that’s to repair, replace or credit you for the piece. When you buy from Vama Couture you are buying jewellery that meets our own personal standards for quality, style and value. Our Lifetime Craftsmanship Guarantee is our way of showing just how confident we are that no matter what piece of jewellery you buy from us, you’re buying a piece that will last its ultimate owner a lifetime
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 60 Days return period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All marketplace products are covered by our MyDeal Refund Guarantee
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