Tyoub x Suki McMaster Big Wet Bag – Whales

Time:
Item(s) must be returned within 30 days of purchase; 30 starts from the date of delivery to when the returned item is received at our warehouse.

• Include proof of purchase;

• with your order number;

Change of Mind:
Item(s) must be unworn (obviously you can try it on) & unwashed and the most important part the original tags must still be attached, this includes care and size labels.

• When returning an item it must meet the following criteria:

• must include a reference to the order number.

• be in its original packaging and tags intact;

• include all accessories;

• not be worn, or used; and

• be in a resalable condition.

Defects in Material or Major Manufacturing Fault:
We offer a 3 month warranty from purchase date on all our products. Manufacturer defaults will be assessed on a case by case basis and we will do our best to achieve a satisfactory outcome for our customers.

We will replace or refund under warranty:

• Broken zippers;

• Defective stitching and seams;

• Damaged  or missing snaps.

Our warranty will not cover:

• Soiled or normal wear and tear;

• Final sale items;

• Fabrics reasonable fading, pilling or wash shrinkage;

• Not fitting or leaking due to incorrect use;

• Not following care instructions both chemical and heat damage;

• Any modification or alternation by cutting or sewing and removing of labels

Should an issue arise with your order, please contact us immediately to raise a warranty claim.

Who pays for return shipping?

• Postage is paid by the customer

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

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