We will happily accept the return of any product which is damaged or does not match the description of what you ordered. Nutra Nourished asks can you please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Nourished must be contacted us within 48 hours of receiving your goods and provided with photo evidence for verification.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.
Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.
Once the product is opened, we do not refund the purchase price if you simply change your mind. We advise that we make our products in a sample size of most of the range so that you can try the product before you purchase a full tub. We hope that helps to enjoy our deliciousness with confidence.
We also accept change of mind returns within 30 (thirty) days, but you have to pay for the return postage. Please contact us to arrange the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return please contact us.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
All marketplace products are covered by our MyDeal Refund Guarantee
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