Truepal 3 Step Portable Pet Soft Plush Ladder, Foldable Dog and Cat Stair Ramp, Sofa High Bed with Storage Box, Suitable for Pets with Joint Pain, Removable Cleaning Cover, Dog Bed Stairway Perch

Petacular Return & Refund Policy

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

1. Unused and in original condition: The product must be unused, undamaged, and in the same condition as when you received it.

2. Original packaging: Items must be returned in their original packaging to ensure proper handling and resale.

Non-Returnable Items

For health and safety reasons, several types of pet products are exempt from returns:

• Perishable goods: Pet food, treats, and supplements cannot be returned.

• Sanitary products: Pet grooming tools (brushes, combs, etc.), hygiene products, and bedding.

• Personalized or custom-made items: Products customized for your pet.

• Hazardous materials: Any items containing flammable liquids or other hazardous substances.

If your item does not fall into these categories and meets the eligibility criteria, please contact our customer service team to initiate the return process.

Return Requirements

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds may be granted:

• Books or pet training guides with obvious signs of use.

• Opened media items such as CDs, DVDs, software, or video games.

• Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after delivery.

If your item does not fall into these categories and meets the eligibility criteria, please contact our customer service team to initiate the return process.

We appreciate your understanding and look forward to serving you and your pets!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, such as your credit card. The completion of this transaction will depend on the processing time set by the payment company.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our customer care team.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

To return your product, contact our customer care team for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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