We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please submit a return request through the platform.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, it will be inspected and you will receive a notification.
If you have issues with the instructions above you can contact us through the platform.
You must return the product at your own cost and you must comply with the directions for returning the product provided to you. The product will remain your responsibility during transit until they are received at the address supplied by us. We do not accept any liability for any loss or damage which may occur during transit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, inks, compostable or biodegradable items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will refund your money, so you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that postage/shipping fees for change of mind returns are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All marketplace products are covered by our MyDeal Refund Guarantee
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