Your purchase from vision360global is a direct import from Hong Kong. Our prices, however, include GST.
Free Express Shipping (2-4 business days to most locations)
Customized Follow Ups (We monitor the status of your purchase in every step and keep you updated.)
If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs. All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so that we can sort out your reimbursement.
Warranty
We offer an exclusive 24-month warranty from the date of purchase against all manufacturers’ defects on all our products.
Manufacturers’ defects mean flaws or defects arising from the manufacturing process. Normal wear and tear, accidental damage from handling or improper use are not covered.
We do not offer repairs. If your warranty claim is approved you will be required to return the defective item and a replacement will be provided.
This warranty does not cover: scratches on sun lenses or prescription lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; third parties' modifications or repairs as well as any damage caused by general day to day wear and tear.
ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION.
Returns
All of our designer eyewear are eligible for return within 100 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).
Conditions of acceptance
The item(s) must be returned in the original condition and packaging with all included tags and accessories.
The return shipping fee will be at the customer's expense and non-refundable.
The size of the eyewear products is the lens width of the items in millimeters. For full size information, please get in touch with our customer service.
Dedicated quality assurance for your peace of mind
Before any item departs from our store, it undergoes a rigorous inspection by our skilled quality control team. Every lens, frame, and screw is meticulously examined to ensure it meets our high standards of perfection. Despite our thorough process, the journey from our door to yours can introduce unexpected challenges. If your eyewear arrives less than perfect, rest assured, we are on hand to rectify the issue swiftly. Contact us immediately, and we will work diligently to resolve any problems to your complete satisfaction.
My glasses did not fit my face :(
You deserve the perfect fit, and it is only natural that your frames may need some adjustments when you receive them. At vision360global, we’ve got your back and provide you with a solution. You can take advantage of our Free In-Store Adjustment policy by taking your frames to any optical shop to have them adjusted. If they charge you for the adjustment service, email us a copy of the receipt, and we’ll reimburse you up to AU$15! (**Conditions Apply)
Note:
** The Free In-Store adjustment policy only accepts applications submitted within 30 days after the arrival of the item.
** The Free In-Store adjustment policy only covers frame-fitting adjustments, not any modifications (e.g., installing new lenses is not covered).
Estimated Delivery Time Frame: 2-4
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