The Trusted Advisor: 20th Anniversary Edition

The Trusted Advisor: 20th Anniversary Edition

Hurry! 10 items left!

Price	$26.74
	Collect 78 Everyday Rewards points Score 3x points on every order Ends 11:59pm 16/02/2025. Exclusions & T&Cs apply Log in to MyDeal to link your card
Shipping	Unable to calculate delivery for , please Contact Us Delivery unavailable to Change
	See delivery details

Quantity

Add to wishlist

The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic--now updated to reflect the digital world--provides essential tools and wisdom for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step--engage, listen, frame, envision, and commit--is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

SKU: 9781982157104

Shipping Details

We provide shipping to most Australian addresses (excluding some areas outside of our courier's delivery zone).

We use a combination of Australia Post, Aramex and Direct Freight Express to get your order to you.

For an accurate shipping cost, add the items you want to your cart and enter your shipping area.

Orders of multiple items may come in separate parcels.

All returns must be started within 30 days of delivery. We kindly request that you don’t try to return the item without letting us know as every situation can be resolved differently.

Damaged, defective or incorrect items

Sometimes items are damaged during delivery, or have manufacturing defects. If this is the case or you have received an incorrect item, get in touch with us as soon as possible and we will do our best to fix as soon as we know. Visit our contact page to send a query.

Change of mind returns

Change of mind returns are accepted within 30 days of delivery for most items in resellable and unopened condition. Most items are eligible for free returns however each item in your order may have a different return policy. Some items cannot be returned due to change of mind.

To check the return policy for your item look on each item page for the returns section. Please note that the few items that are not eligible for free returns may incur a re-stocking fee in addition to having to pay for shipping to return the item.