Shipping Details
Delivery by Courier
The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
If you wish to change the delivery date or delivery address, you must let our Customer Service Team know at least 72 hours prior to the dispatch of your Order.
EzSpace and our third party delivery contractor will use its best endeavours to deliver your Order within any stated timeframe for dispatch, however EzSpace and our third party delivery contractor does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
You must advise at the time you place your Order via the website or at least 14 business days before your package is delivered, of any difficulties that may be involved in the delivery (such as no lift, stairs or narrow entries).
We will try our best to help you pass on this information or details of the difficulties to the third party delivery contractor but it is up to the third party delivery contractor if they deem it to be a difficult location, either you will be liable for any extra charges including manual handling fees and the cost of an extra person to assist, or a redelivery fees may be charged to reschedule your delivery. You are fully responsible to all extra charges.
EzSpace cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
You agree that our third-party delivery contractor shall not provide "delivery to the unit or room" service when the safety of the delivery professionals is concerned. The delivery professionals have full rights to refuse any service requirement from you if they feel unsafe and/or may cause potential injuries.
