All goods purchased from HERO GEAR are covered by 12 months warranty.
The warranty covers faults and defects caused by manufacturing and/or transport of goods.
Warranty does NOT cover accidental damage and Wear and Tear (use of the item).
Note: It is a regrettable but normal part of business that a percentage of manufactured items will fail. If not, warranty would not exist, as there would be no need for it. We have a fairly low failure rate of less than 1% on all goods sold.
" We don't make 'Em and We don't Break 'Em". but we do want all our customers to have the best possible experience when buying from us. We only stock good quality brands and as much as possible we test all our SAMPLE items before putting them on sale.
Unfortunately, it is impossible to inspect and test EVERY item before sending them out. Most customers prefer to receive their goods unopened, especially when giving them as a gift.
It is understandable that customers may be upset to find they have received an item that is not working. We apologize in advance for any inconvenience caused. If we knew which items were going to fail, we wouldn't ship them out at all.
If you have received an item that is faulty or not working the way you thought it would, we ask that you contact us immediately. Most problems can be sorted out quickly. We may ask you to send us photos or even video to support your claim. For some electronic items, a simple solution such as updating the firmware might be required. In some cases, we may simply send out a replacement part, rather than a full replacement. Please do NOT post goods back without first receiving authorisation. You may not be compensated for any costs involved if the item turns out NOT to be covered by Warranty.
Most of our suppliers will require the faulty item to be returned for inspection. If we ask you to return the item, once we inspect the item and agree that it is faulty, we will compensate you for the cost of the return postage. This is limited to the cost of STANDARD postage (unless we have specifically asked you to return it via an Express option).
All returns must include all items that were sent originally and the original packaging.
Note: Hero Gear accepts no responsibility for loss or damage to your camera or drone as a result of using products bought from us.
All marketplace products are covered by our MyDeal Refund Guarantee
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