RETURNS & EXCHANGE POLICY
In the event that your delivered items are incorrect, missing or damaged, please contact us asap. If item(s) received are not what was ordered, please do not open the sealed package in which it was sent or tamper with the container seals in any way. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
There are several types of products which are exempt from being returned:
• Opened Containers
RETURNS (IF APPLICABLE)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Returns must be carefully packed, freight paid and insured, as we cannot receive freight collect shipments (unless by arrangement) nor can we be responsible for loss or damage to returned parcels. We cannot accept any item that has been used, tampered with or damaged.
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. If a refund is required or applicable, please allow 3-5 business days for your refund to be applied to your credit card or original method of payment.
All marketplace products are covered by our MyDeal Refund Guarantee
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