Outway deliver Australia nationwide using reputable couriers(such as Fastway, Sendle,etc). Delivery will be calculated at the checkout page.
Shipment Processing Time
All orders are processed within 1-3 business days.
The estimated delivery time is 2-8 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Return:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To arrange a refund or exchange by shipping the goods back to us, please email our online sales support team or call 03 9798 8800 (Mon-Fri 9 am-5 pm, Sat 10 am - 3 pm AEST).
Warranties:
For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. The warranty is always a replacement warranty only.
OUTWAY is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer or by any other person not authorised by the manufacturer; as well as by improper use, manipulation and / or short circuits, apparent signs of improper treatment.
The warranty period on all products starts from the date of purchase of the original
product only, not when any product is repaired or replaced.
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