Sterling Silver I Love Germany Hypoallergenic Bead Charm

RETURNS

Refunds or exchanges can only be considered within 20 days of purchases. To be eligible for a return, items must be unused and in the same condition that they were received. They must also be in their original packaging.

We strongly recommend obtaining/recording tracking on return parcels, as we cannot process returns without physical goods or proof of delivery.

We aim to process all returns within 1 business days of receiving them.

Returns received outside the 20 day time-frame or eligibility will not be refunded.

REFUNDS

Once a return is received and inspected, we will email you confirm that you have received the returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, it will be processed on your original method of payment within 5 business days.

It is the purchaser's responsibility to ensure their return meets the above requirements.


LATE OR MISSING REFUNDS

If the refund does not appear in your account after a few business days, please check with your payment gateway first.

If you’ve done this and still have not received your refund, please contact us.


FAULTY OR INCORRECT ITEMS

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product or refund.

To ensure that this does not happen, we put as much information about the product as possible on the product page under "description" and we also put in addition to the original images, real images so that the customer can see how the product is in a common photo without any type of filter.

EXCHANGES

If you have purchased a wrong size or damaged item, please, contact us to exchange the product as soon as possible.


SHIPPING

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

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