Shipping Details
Dispatches will be within 48 hours of confirmed payment. Usually it's happening within 24h.
DISPATCH TIME-FRAMES:
Monday to Friday - 3pm.
Weekend & Public Holiday - orders will be shipped the next business day.
AUSTRALIA POST TERMS:
• Authority to Leave without signature, if safe to do so.
• Can ship to all valid Australian addresses.
• Business addresses must include the Business Name.
AUSTRALIA POST COVID DELAYS:
We're experiencing delays at the moment, so this item may take up to 5 business days to arrive. Express Post is our fastest delivery service, and Express items are being prioritised for delivery.
10 November 2020
Our business (Australia Post) is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.
These delays are due to:
• a reduction in air freight capacity and passenger flights (which also carry our parcels)
• a significant increase in parcels volumes, many of which require manual sorting
• health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.
Victoria destined parcels
With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.
Express Post delays
Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.
Tracking tool
Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. StarTrack customers should visit the StarTrack tracking tool.
