Sterling Silver & 9ct Rose Gold Hearts Ring

Shop with peace of mind! Subject to the Consumer Guarantees, items returned for change of mind within 14 days can be returned for an exchange or full refund, subject to the following conditions:

• Item(s) are purchased through our online store on MyDeal within 14 days of delivery for a full refund by following the requirements below.

• Your item(s) must not have been customised or otherwise modified by you or by Zamel’s at your request. This includes special orders and items that have been resized or otherwise customised or modified.

• Item(s) must be returned in original, unused and unworn condition free from any damage or sign of wear and with all packaging, paperwork and certificates that originally accompanied your item(s), ready for re-sale.

   

  Q&A

  What can be used as proof of purchase?

  Original Tax Receipt Order or confirmation Number

  How are exchanges processed online?

  If your online order is eligible for an exchange, we will

  refund any returned merchandise back to your original tender type. A new order

  will be created for the exchange request and will be charged to the original

  tender type. You will be notified of your new order number via email.

  How long will my online return take to process?

  Once we receive your return, our quality assurance team will

  assess your item(s) to certify that it is in its original condition and is not

  an Excluded Item before your nominated refund or exchange is processed.

  This process including delivery times will take up to 30 days from date of

1. Once assessed as eligible, your nominated refund or exchange will be made within 14 days of us receiving the returned item(s). You

   will receive a confirmation email once your refund is being processed. Note

   that refunds must be made in the same way that the item(s) were initially

   purchased.

   What if my item is damaged, incorrect or faulty?

   You are entitled to a replacement or refund for a major

   failure and compensation for any other reasonably foreseeable loss or damage.

   If the problem is not major, we will choose to repair or replace the item

   within a reasonable time. If it is not repaired or replaced in a reasonable

   time you can choose a refund or replacement. You are entitled to a refund or

   exchange where goods are wrongly described or different from a sample shown to

   you.

   What to include in my online returned package?

1. your item(s) being returned; and

1. a completed returns form

1. a copy of your original invoice or order number.

   What are excluded items?

• has been customised or otherwise modified at your request; or

• is a special order; or

• has been resized.

   

  Australian Consumer Law

  In addition to the above, you may also have rights under the Australian Consumer Law.

  Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement.

  You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

  Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.