Spacetalk 30 day satisfaction guarantee
1. If you are unsatisfied with your purchase for any reason, you have 30 calendar days from date of purchase to request a refund under our 30 Calendar Day Satisfaction Guarantee.
2. To qualify for a refund under our 30 Calendar Day Satisfaction Guarantee, you must contact us through messaging system within 30 calendar days of purchase and return the goods within 3 business days of speaking with the customer support team
3. Where you return goods under our 30 Calendar Day Satisfaction Guarantee, those goods must be accompanied by proof of purchase and be in excellent physical condition, must be in original sales pack and include all accessories to be eligible for a refund.
For goods that do not breach our Limited warranty, you will be responsible for all costs in returning the goods.
4. Spacetalk reserves the right to not accept a return under the 30 Calendar Day Satisfaction Guarantee for goods that are incomplete (including if they are not returned with all accessories, manuals and packaging), have been damaged (or whose packaging has been damaged), are not returned in resaleable condition or have been tampered with.
Manufacturers limited warranty
Spacetalk watch and in-box accessories are warranted by Spacetalk Pty Ltd A.C.N. 606 733 804 (‘Spacetalk’, ‘we’ or ‘us’) for one year against defects in materials and workmanship commencing from the original date of purchase.
Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase.
Spacetalk is not responsible and this warranty does not apply if your Spacetalk watch or accessory is:
(a)Damaged by use with products not sold or licensed by Spacetalk (including, for example, games and accessories not manufactured or licensed by Spacetalk);
(b)Used for commercial purposes
(c)Opened, modified, or tampered with, or its serial number is altered or removed;
(d)Damaged due to normal wear and tear;
(e)Damaged by any external cause, whether by you or someone else using your Spacetalk watch or accessory, including for example:
• By being dropped;
• Misuse, abuse. Negligence, or accident;
• Mishandling;
• Damage during shipment, except from Spacetalk or an authorized retailer to you;
• Exposed to liquid;•Scratched, dented, etc. or shows other cosmetic damage;
• Failure to follow instructions in the instruction manual for the Spacetalk watch or Accessory;
or
(f) Repaired by anyone other than Spacetalk.
To obtain service under this warranty, contact us messaging system. Available service options will be dependent on country in which service is requested and may be restricted to original country of sale. Call charges and domestic shipping charges may apply depending on location. We will either repair, replace, or refund your products at our sole discretion subject to applicable local consumer laws and regulations. When making a claim under this warranty, you may be required to furnish proof of purchase details.
To the extent permitted by law, all implied warranties are excluded and the remedies set out in this Manufacturer’s Limited Warranty are your sole remedy in connection with your purchase of the Spacetalk watch or its accessories. Spacetalk is not responsible for any indirect, incidental, special or consequential damages; any loss of data, privacy, confidentiality, or profits; or any inability to use your Spacetalk watch or accessories to the maximum extent permitted by law. These exclusions apply even if Spacetalk has been advised of the possibility of these damages. Some countries and regions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
For consumer purchases within Australia
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
•to cancel your service contract with us; and
•to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
All marketplace products are covered by our MyDeal Refund Guarantee
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