SOPHOS XG 210 Rev. 3 Network Security Firewall Appliance

Warranty & Returns Policy

Note: Technology Locker will only repair or replace products or parts of a product that proves defective under normal use. Customer will need to provide us photos of the condition or fault of the item before proceeding to a return.  International Buyers are responsible for shipping cost on return shipment in any cases.

Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Limited Warranty applies to only physical goods, purchased from Technology Locker. During the warranty period, Technology Locker will repair or replace products or parts of a product that proves defective under normal use. If you believe the product, you have purchased is a warranty claim, please contact our Customer Service team for a Return Authorization.

What does the warranty cover?

This Limited 3-Month Warranty covers:

·         Any defect in material or quality under normal use during the warranty period.

·         Hardware failures such as; motherboard, hard drive, power supply, screens, Keyboards, touchpad, touchscreens, or any physical component failure under regular usage.

·         A maximum of 30-day warranty applies to batteries, as they are classed as consumables.

·         The original installation of the Operating System. (macOS, Windows, Android)

What does this warranty not cover?

This Limited Warranty does not cover any problem caused by:

·         Product is not in resalable condition

·         Missing accessories or parts

·         Opened/used software

·         Items apply to NO RETURN or NO REFUND policy

·         Batteries outside 30-days warranty period

·         Conditions, malfunctions, or damage not resulting from defects in material or workmanship

·         Any Accidental damage, such as dropping or liquid damage.

·         Damage resulting from use of non-standard accessories.

·         Defects and malfunctions resulting from viruses, operating system errors and compatibility problems. It is buyer’s responsibility to ensure the item purchased will be compatible for use with their existing hardware and systems and to ensure antivirus software is maintained and updated to prevent software corruption.

·         Third-party software or applications installed after receiving the product for the first time.

·         Any defects or damage which have been caused by abnormal use and handling, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, and improper installation, including damage caused by electrical fluctuations or any other acts which are not the fault of Technology Locker.

·         Items damaged in transit on return.

What will we do to resolve return cases?

Technology Locker will repair or replace the product at no charge; using new or refurbished parts. The product will be replaced with the same or equivalent model or other agreed item within a reasonable time (1-2) weeks at our discretion. However, in some circumstances, an indicative repair time may vary due to reasons such as part availability and incorrect fault description. Refund for the amount paid for the item will not be provided after 30 days of the order purchase date indicated on your invoice.

How long does the coverage last?

·         The warranty period for physical good purchased from Technology Locker will be mentioned in the invoice you received in the purchase of your product. It will start from the date you received the products or a signature provided as proof of delivery.

·         In the event of a product replacement or repair, the remaining warranty of the original product will still be active until the end of the warranty period. No warranty extension will be applied.

What do you need to do to claim this warranty?

·         To obtain warranty service, you must first contact us by providing photos of the condition or fault of the item to determine the problem.

·         Once the product assessment is completed, we will inform you whether your warranty claim or return is accepted.

·         If you have any queries regarding warranty, please feel free to contact us using our online contact form.

Returns Policy

All returns must be pre-arranged. You may return most items within 30-days of delivery for a full refund or exchange. Contact and approval are required before a return can be authorised. If you believe the product, you have purchased is a warranty claim, please contact us our Customer Service team via email or contact us form. After our resolution manager approve the return, you will receive the return shipment label with a return authorisation number (RMA#) to return the item to us. Make sure the items are in their original condition. All refunds are for the product cost only, the original shipping cost is not refunded.

The replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data for assessment. We will not be responsible for any data loss.

For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase. Please contact us so we can advise you on the return process and RMA number. (Note: Return without an RMA number will not be accepted.)

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