PRODUCT DESCRIPTION
Warranty Policy
All our prouducts include a warranty. Our products are generally offered with a 12-month warranty. However, some products will be provided with an extended warranty for your peace of mind. Please refer to the product listing for the warranty period.
You will need to notify us within 30 working days in the unlikely event that your item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without approval by us.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Returns Policy
To give you the complete peace of mind, we offer a 14-Day Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 14 days of receiving the item.
good product
Jul 27, 2022
Very good quality and cooks a dream. I did not expect the handle to be packaged unattached from the pan and while not a problem to assemble, the metal ring did not fit snuggly on to the wooden handle and the handle did not screw sufficiently tightly into the cast iron base to give me any confidence that over time it would cease to be secure. Despite these issues, I have cooked some lovely meals each time and I am satisfied with the quality of the cast iron base. Make a better quality and fitting handle and this would be a supreme value purchase.
Jun 24, 2021
The size is a bit too small. This is not a non stick pan. The pan is hard to clean because egg stuck on the corner of pan.
Apr 29, 2021