Wallaby Wellness

Shipping costs depend on your location, as well as the size and weight of the item.

• Standard Shipping: 2 to 8 business days – AUD 10.99 (Approx)

• Express Shipping: 1 to 4 business days – AUD 19.99 (Approx)

Note: *charges may vary

Return

We strive to ensure that you are completely satisfied with your purchase. In accordance with Australian Consumer Law (ACL), we offer the following return policy:

Eligibility for Returns:

• Products must be in their original, unused condition with all tags attached and in their original packaging to be eligible for return.

• If you receive a product that is damaged, faulty, or not as described, you may be entitled to a remedy under ACL. Claims for such issues are assessed on a case-by-case basis.

How to Initiate a Return:

1. Contact Us: If you believe your item is eligible for a return, please contact us through your WMP account to discuss your situation. You will need to provide details of the issue and obtain a Return Authorization Number (RAN).

2. Shipping: Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or the product is faulty.

Resolution Process:

• Once we receive your returned item, we will inspect it and determine the appropriate resolution. This may include a repair, replacement, or refund, depending on the nature of the issue.

• Refunds or replacements will be processed promptly after the return is approved.

Additional Information:

• Damaged or Faulty Goods: If your item arrives damaged or is found to be faulty, please contact us as soon as possible. We will work with you to resolve the issue in accordance with ACL requirements.

We are committed to ensuring your satisfaction and compliance with your rights under ACL.

Thank you for shopping with us!

Please Note:

• Postage is paid by the seller if the wrong or damaged item

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

Change of Mind Returns:

Unfortunately, we can't process the return on change of mind orders.