W9 Pty Ltd

DELIVERY TIMES

Orders are dispatched within 24 hours (Mon-Fri) unless extenuating circumstances arise.

Australia Post advises the following delivery times.

• NSW: 2-4 business days

• Interstate: 3-6 business days

Acceptance of Products

• You will inspect the products immediately upon delivery to you or upon collection of that order by your agent or courier, as the case may be.

• Subject to the obligation under clause 4.4, all claims against us regarding the products must be made in writing to us within 7 days of delivery. We do not accept liability for any such claim not made in accordance with these terms.

• In the event of a justified claim notified by you to us in accordance with these terms, we may, at our option, to the extent permitted by law:

• reduce the purchase price by agreement with you;

• accept the return of the products and, subject to the products being returned in the same condition as when they were delivered to you, refund to you the purchase price; or

• replace the products, and no additional claims of any nature whatsoever may be made against us.

• No return of the products will be accepted unless you obtained from us a service call reference number. Products returned with such a number will attract a handling fee of 15% of the invoiced value of the products. Products returned without such a number will attract a handling fee of 25% of the invoiced value of the products. No handling fee will apply if products are returned following receipt by us of notification by you of a justified claim together with a service call reference number. You are responsible for payment of freight and insurance. Returns will be accepted only if the products are returned in the same condition as when they were delivered to you.