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Seller Profile

vidaXL

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silver Seller
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9622 product reviews
Whatever you’re looking for, we have it all! Besides being an online furniture shop, this is also where you can find parasols, playhouses, garden furniture and tools. The extensive range of products is also reflected in the variety of brands sold, from our own vidaXL brand to other well-known brands; there’s something for everyone. We aim to make all products accessible to everyone by keeping our prices low. This way, you can experience that vidaXL jackpot feeling.
 

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 5 Star Reviews yet

  • Jasmine

    Happy with the sofa once I put it together. A little tricky getting the screws to line up but overall satisfied on the look and comfort.

    Jan 20, 2025

  • Totts

    Great light weight table

    Jan 17, 2025

  • Sankhurana94

    Beautiful and sturdy bed frame. A little hard to assemble but quality is amazing and great value for price!

    Jan 15, 2025

  • Sankhurana94

    Beautiful and sturdy bed frame. A little hard to assemble but quality is amazing and great value for price!

    Jan 15, 2025

  • Kat

    Good quality and easy to do on your own

    Jan 10, 2025

  • Lillibelle

    Great side tables

    Jan 10, 2025

  • Bel

    Good works well says not to use in rain or wind. Vague instructions especially for the amount of sand required you will need to buy. Works well easy to use. The join polls could be a little longer for the joins. Easy to put up and take down. Solar lights work well. Put through 37C day test with glass roof balcony with green house effect. Temperatures varied at different heights but able to escape via vents surface temperatures on tiles dropped to 34C average upper temperatures higher to be expected at these temperatures with glass roof. Temperature not covered by shade hit 58.6C (no exaggeration) in some areas around shade umbrella around tile level. Temperature average above shade was 47C which is consistent with previous tests. Air current temperature tests were good created good air current circulation through convection that was previously lacking. Dramatically dropped indoor temperature of apartment to safe levels via the shade created on the balcony. The temperature indoors sat around 29-31C compared to previously where it was unsafe to stay in property. Do not use near outdoor gas heaters. Keep clear. Warning Don’t sit in such temps! Was worried about temps with solar batteries. Solar lights didn’t get too hot. 10/10 don’t use in stronger breeze.

    Jan 10, 2025

  • Deed

    Extremely happy with this item that l bought. Strong and durable and looks great with my outdoor furniture.

    Jan 08, 2025

  • Sab

    Very happy just what I was looking or

    Jan 08, 2025

  • Happy

    I love this piece... ive added castors so now its multifunctional in my small space. Perfect!

    Jan 08, 2025

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 4 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 3 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 2 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 1 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No reviews yet

Free Delivery to:

  • Sydney Metro

  • Melbourne Metro

  • Brisbane Metro

NOTE: No Delivery to PO Box, Parcel Locker or Post Office addresses (please provide a residential or business address at checkout)

We ship across Australia, including major cities like Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

IMPORTANT NOTE: This item includes a service to ground level with reasonably good access only. Couriers will not conduct any multi-level or upstairs deliveries for this item. Delivery service for this item includes a one-man job unless specified or organized otherwise at your own additional cost. Your assistance may be required to help the driver unload.

Dispatch closure:
We maintain regular business hours throughout the season, except for public holidays and weekends.

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Returns Policy

We uphold a commitment to excellence and strive to ensure that the product you receive aligns with the details provided on our product page. We aim to ensure your satisfaction, and we want you to cherish your purchase.

However, we understand that circumstances may lead to a change of heart or an acknowledgment that the product is not a perfect fit. In such instances, we are here to assist you. If you decide to return the product within 14 days from the date of receipt, we will gladly facilitate a refund for the product (excluding applied shipping costs).

Your responsibilities in this process include:

  1. Covering the return shipping cost of $19.99 to our warehouse.

  2. Ensuring the item is returned in 'as-new' condition.

The criteria for 'as-new' condition entail that the item must:

  • Remain unused.

  • Be unassembled.

  • Be devoid of any damage.

  • Include all original packaging.

  • Have undamaged packaging.

  • Contain all unopened tools and hardware.

  • Include assembly instructions.

To initiate the return process, follow these steps:

  1. Notify us of your intent to return via the Contact Us link.

  2. Organize the return shipment to the sender.

  3. Once received, our inspection team will assess the 'as-new' condition.

  4. If confirmed, we will process the refund on the product (excluding postage) and notify you.

  5. If the product is damaged or cannot be restocked, we will process a partial refund and notify you.

Please be aware that returns cannot be made in person at our depot, office, or warehouse facilities.

For damaged items in transit:

While we take precautionary measures in packaging, transit mishandling can still occur. If you observe damage to the protective carton upon delivery, such as dents, holes, or wetness, kindly take photos of the damage, we recommend not accepting the delivery, and contacting us immediately.

Our commitment is to assist you at every stage of your order, ensuring that both our products and service quality meet your expectations. If you need assistance with a return, please contact us, and we will be more than happy to help.