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Seller Profile

vidaXL

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silver Seller
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90.49%
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9622 product reviews
Whatever you’re looking for, we have it all! Besides being an online furniture shop, this is also where you can find parasols, playhouses, garden furniture and tools. The extensive range of products is also reflected in the variety of brands sold, from our own vidaXL brand to other well-known brands; there’s something for everyone. We aim to make all products accessible to everyone by keeping our prices low. This way, you can experience that vidaXL jackpot feeling.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Fire pit

    Bought 3 of these to go around a fire pit -quite easy to put together - need to be careful doing up screws as can crack the timber if done to tight.

    Dec 18, 2024

  • Jk1

    Bought last month as described great product for a flat pack

    Dec 17, 2024

  • Netty

    Great solid chairs easy to put together fast delivery

    Dec 16, 2024

  • Noelene

    Great little table I use it every day

    Dec 14, 2024

  • Raw At Home

    2 seater Garden Sofa

    Dec 14, 2024

  • Raw At Home

    Garden Middle Sofa

    Dec 14, 2024

  • Jacq.

    Lovely mirror, not fancy but makes a statement of style, packaged well, arrived quickly, need someone to help me hang., should be easy for handy people.

    Dec 12, 2024

  • Neanz

    I absolutely love this tree. It is so easy to put up, easy to store and looks gorgeous 😍 delivery was fast. I highly recommend this product and mydeal ❤️

    Dec 11, 2024

  • Suz

    Love this shed ! Works perfectly with the robotic motor ! So happy with the purchase ‘

    Dec 11, 2024

  • Maggie May

    This is a great size garden planter. Good height for elderly. Amazing how much can be planted. Good quality & value for money.

    Dec 10, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 2 Star Reviews yet

Customer Reviews

  • (5156)
  • (2080)
  • (864)
  • (462)
  • (1060)

No 1 Star Reviews yet

Customer Reviews

  • (5156)
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No reviews yet

Free Delivery to:

  • Sydney Metro

  • Melbourne Metro

  • Brisbane Metro

NOTE: No Delivery to PO Box, Parcel Locker or Post Office addresses (please provide a residential or business address at checkout)

We ship across Australia, including major cities like Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

IMPORTANT NOTE: This item includes a service to ground level with reasonably good access only. Couriers will not conduct any multi-level or upstairs deliveries for this item. Delivery service for this item includes a one-man job unless specified or organized otherwise at your own additional cost. Your assistance may be required to help the driver unload.

Dispatch closure:
We maintain regular business hours throughout the season, except for public holidays and weekends.

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Returns Policy

We uphold a commitment to excellence and strive to ensure that the product you receive aligns with the details provided on our product page. We aim to ensure your satisfaction, and we want you to cherish your purchase.

However, we understand that circumstances may lead to a change of heart or an acknowledgment that the product is not a perfect fit. In such instances, we are here to assist you. If you decide to return the product within 14 days from the date of receipt, we will gladly facilitate a refund for the product (excluding applied shipping costs).

Your responsibilities in this process include:

  1. Covering the return shipping cost of $19.99 to our warehouse.

  2. Ensuring the item is returned in 'as-new' condition.

The criteria for 'as-new' condition entail that the item must:

  • Remain unused.

  • Be unassembled.

  • Be devoid of any damage.

  • Include all original packaging.

  • Have undamaged packaging.

  • Contain all unopened tools and hardware.

  • Include assembly instructions.

To initiate the return process, follow these steps:

  1. Notify us of your intent to return via the Contact Us link.

  2. Organize the return shipment to the sender.

  3. Once received, our inspection team will assess the 'as-new' condition.

  4. If confirmed, we will process the refund on the product (excluding postage) and notify you.

  5. If the product is damaged or cannot be restocked, we will process a partial refund and notify you.

Please be aware that returns cannot be made in person at our depot, office, or warehouse facilities.

For damaged items in transit:

While we take precautionary measures in packaging, transit mishandling can still occur. If you observe damage to the protective carton upon delivery, such as dents, holes, or wetness, kindly take photos of the damage, we recommend not accepting the delivery, and contacting us immediately.

Our commitment is to assist you at every stage of your order, ensuring that both our products and service quality meet your expectations. If you need assistance with a return, please contact us, and we will be more than happy to help.