Seller Profile
Very useful, especially for animal fur as u cannot smell it highly recommended
May 26, 2024
Great for little jobs. Very good suction
Apr 17, 2024
Great bags for the Werthiem Vacuum Cleaner. Good quality
Mar 18, 2024
👍👍👍👍👍👍👍👍👍👍
Dec 04, 2023
Extremely happy with my purchase. The vacuum is exactly what is advertised. Price was excellent. $125 cheaper than than the big retail stores. Delivery was very quick. I’ll definitely be using my deal again. Thank you xx
Sep 03, 2023
Good quality and well made
Aug 08, 2023
Fantastic machine. Needs frequent emptying but I like seeing the filth from my carpets going down the drain. Easy to use and store.
Jun 29, 2023
We try to process and dispatch all order within 48 Hours of receipt of the order, but there may be delays in some dispatches. This may be due to supply issue, holidays, shipping delays and many more such unknow reasons. Rest assured we try our best to dispatch the order ASAP.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Vachouse, 82 Ferguson Street, Williamstown, VIC 3016.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Vachouse, 82 Ferguson Street, Williamstown, VIC 3016..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us by email for questions related to refunds and returns.
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