Seller Profile
Perfect for my needs
Oct 13, 2024
Such a lovely tree of life. Great value
Sep 04, 2024
As always my order from My Deal was seamless. Products arrive on time and are of great quality. Look forward to doing business with them again
Aug 25, 2024
Perfect! As described very happy
Jul 09, 2024
I am very pleased with the bedhead. It arrived in less than a week, was easy to assemble and looks great. I would recommend My Deal to my friends.
Jul 01, 2024
The pencils came in a beautiful waterproof wraparound material. The quality of the pencils is amazing and the variety of colours is great. I can recommend the set for adults that still like to colour in, like myself 😊
May 30, 2024
It does what it should
May 29, 2024
Our big girl LOVES her new orthopedic dog bed. She finds it hard getting up off thinner bedding and very reluctant to get off her new one. Its comforting to know she is getting a restful sleep now on her new bed.
May 28, 2024
Value 4 $
May 14, 2024
This knee brace is comfortable, doesn't slip down, and has decreased pain. It is so much more comfortable than others I've had in the past.
May 07, 2024
Due to the volume of orders during this holiday season, please allow additional 5 business days for delivery.
Our warehouse will be closed between 24 December 2024 and 3 January 2025. Please allow additional days for delivery for orders placed during this period.
NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout).
We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Warranty Policy
All products from Serrano Australia come with a 12-month warranty. Please provide sufficient photo/s and a detailed description of the issue to make a warranty claim.
Product Return
Brand New Unopened Original condition items can be returned within 14 days for a product price refund. Return cost is at the customers expense.
With all products supplied by Serrano Australia Pty Ltd, manufacturer warranties and existing statutory conditions apply, and are not superseded or overwritten by these Terms and Conditions.
Order Changes and Cancellations
Serrano Australia Pty Ltd strongly urges you to please choose carefully and only place your order when you are completely ready. Once an order has been put through, Serrano Australia Pty Ltd will charge a fee of $15 per change or amendment to the order (including address changes and product colour changes) or for the cancellation of the order under all circumstances.
Rejected Orders
If an order is rejected by you, and you would like to cancel the order, a refund will be made for the order total not including postage. Serrano Australia Pty Ltd will charge you a $30 restocking fee as well as the postage fee to have the item returned. The postage fee charged will be equal to the original postage amount.
Return Authorisation
In all cases of product returns, a Return Authorisation or "RA" number must accompany the returned product. Customer Service will issue a RA number to you after determining that a product is returnable. Returned products cannot be accepted or processed without an RA number. Returned products should be physically delivered back to Serrano Australia Pty Ltd within 30 days of your receipt of the RA number. Returned products packages must include the original packaging (if possible)and all accompanying user manuals and documentation, and any included accessories and/or parts. If after examining the returned product and the unit is found not to be faulty, the customer may be liable for the payment of a $30 fee for handling charges and administration fees.
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