Orders are typically dispatched from our Hallam warehouse (Melbourne, Victoria) within 24 to 48 hours of payment being received, via Australia Post.
Delivery times vary by location, but estimated timeframes are between 2 - 8 business days.
Some items cannot be delivered to PO Box addresses or Parcel Lockers.
Orders which are especially large or heavy must be shipped via courier and will require an address where there is someone available during the day to receive and sign for the items.
Return Policy
Incorrect Item Sent
In the unlikely event you have received an incorrect item, please contact us within 48 hours of receipt and we will organise delivery of the correct item. We will despatch the correct item to you immediately upon notification of the error. We will then organise the return of the incorrect item to us at no cost to you.
Incorrect Item Ordered
We offer an exchange or refund if you have purchased an incorrect item.
If you've ordered an incorrect item, we will happily exchange it for the correct item or offer a refund for the cost of the item ordered.
Please contact us to organise your exchange within 30 days of receiving the item, and return it to us within 30 days.
Any postage costs incurred from the return of the goods for exchange are the responsibility of the customer. You are also welcome to make returns at any of our stores.
Any difference in price for an exchanged item will need to be paid in full by the customer upon request of the exchange.
We will ship your replacement item as soon as we receive your returned goods.
Unwanted Items
For unwanted items we offer either an exchange or a refund if you change your mind.
If you decide that you do not want the item that you have purchased, then you may return it to us subject to a few conditions:
Please contact us to request the return within 30 days of receiving the item, and return the item to us within 30 days.
Any postage costs incurred from the return of the unwanted item(s) are the responsibility of the customer.
All unwanted items should be returned unused in their original condition, and in the original packaging.
We will not be able to process an exchange or refund until the returned item has been received and processed by our Returns Department.
We do not charge a restocking or handling fee.
Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund. This includes items that have had shipping labels attached directly to the product packaging.
Warranty
We are either the manufacturer or authorised reseller of all the products listed under our Selby brand name and you can be assured every item is genuine and brand new unless specifically described otherwise. Every product we sell includes at least a 12 month warranty (eg: electrical products) and many of our products include a lifetime warranty. In the rare case that you do experience any problems you can deal directly with us to get any issues resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
