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Seller Profile

Residentia Group

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55 product reviews
Privately owned, Residentia Group is an Australian company that was established to develop functional, feature-rich products, tailored to the Australian household. Working with leading European design houses, we are committed to ongoing research and development, ensuring our products are not only at the forefront of technological advances but are also built to last. Teka Founded in Germany 1924, Teka is one of the largest global manufacturers of home appliances. With more than 100 million customers worldwide, distribution in over 120 countries and more than 30 specialty European factories, the Teka home appliance range sets the benchmark for European quality appliances. InAlto The InAlto brand was created to establish a range of kitchen appliances able to deliver a superior kitchen experience to everyday home cooks —at an everyday price. Esatto Fantastic value without compromising on quality. The Esatto range has been designed by a team of Australian industry experts, with each product created and specified to suit the Australian lifestyle —Exactly What You Need! Bunnings’ lowest prices policy and price guarantee do not apply to products sold directly by Bunnings’ Trusted Sellers.
 

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  • LyndseyVerified buyer

    Prompt delivery, great looking refrigerator, bought for a gift, very happy!

    May 03, 2024

  • RudiVerified buyer

    Good quality

    Feb 20, 2024

  • NeilVerified buyer

    I will be able to tell you once the fridge is installed. It's still in the box. It suited my sizing and requirements to a T. Great service, prompt and friendly delivery

    Feb 11, 2024

  • HelenVerified buyer

    Great value , very happy with this machine

    Jan 31, 2024

  • Susan woodcockVerified buyer

    fantastic fridge and great delivery

    Dec 14, 2023

  • Charles Verified buyer

    great washing machine at a great price

    Aug 11, 2023

  • JasVerified buyer

    Great design with see through lid, plenty of room for blankets & very efficient.

    Aug 01, 2023

  • LieslVerified buyer

    Great machine that meets our needs and easy online ordering

    May 30, 2023

  • Amanda CharterisVerified buyer

    This little freezer works great. Has taken so much pressure of my big fridge. Doesn't take up much room and is nice and quiet

    May 12, 2023

  • YollandaVerified buyer

    Roomy inside. Looks nice, only one basket though.

    Mar 12, 2023

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Teka, InAlto and Esatto appliances are supplied and serviced by the Residentia Group. For Residentia Group purchases made, orders are processed and dispatched within 2 business day of the order being placed. Delivery can take 3-5 working days, and additional time can be required for orders to remote areas. If there are multiple items on your order it may be shipped from one warehouse (as a complete order) or from multiple locations (to be received in multiple deliveries). You will be advised of the dispatch location by email when your order is shipped. COVID-19 DISCLAIMER: Shipping times We’re working hard to deliver for our customers in these difficult times. However, we are experiencing significant delivery delays in our network due to limited containers, delivery windows and social distancing requirements. Stay safe and thank you for your understanding.

The Teka, InAlto and Esatto brands are proudly distributed and supported by Residentia Group and we’re always here to help. We can be contacted during AEST business hours on 1300 11 4357. We have strived from our very beginning towards best quality products, the most modern and original designs, and the best innovations at a fair price. This policy applies to all Teka and InAlto purchases made from Marketplace.

PROOF OF PURCHASE
Your proof of purchase is important. Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:

  • Original purchase receipt
  • Original return/exchange receipt
  • Claims form

 

RETURNS
Residentia Group will assist customers who wish to return or exchange goods in line with Australian Consumer Law. In the event of wanting to return a product contact our Claims Team by phone on 1300 11 4357. A returned product must be in its original unopened packaging. If your order has already been shipped, we cannot cancel your order. In these cases, return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. A refund will not be issued until the Product involved is physically received and acknowledged by Residentia Group.

PHYSICAL PRODUCT DAMAGE ON ARRIVAL
Residentia Group endeavours to ensure our products are delivered to our customers with no damage. In the rare event of a product damaged during transit or delivery, we request the following:

  • Call our Customer Service Team on 1300 11 4357 and report the damage within 48 hours of delivery.
  • Photograph the damage to the product and packaging.
  • Keep the packaging until advised on next steps by our customer service team.
  • Following these steps, Residentia Group will facilitate the replacement of the damaged product.

 

DEAD ON ARRIVAL (DOA) / PRODUCT FAILURE OR NOT WORKING
All products sold through Residentia Group undergo a thorough quality control procedure during manufacture. In the rare case of a product received that does not function correctly upon initial operation, please follow these steps;

  • Identify the products model code and serial number.
  • Call our Customer Service Team on 1300 11 4357, option 1, no later than 10 days after delivery.
  • Residentia Group will, at its discretion, repair or replace the faulty product.
  • Repairs are facilitated by an authorised service agent in the customers home.

In some cases, Residentia Group will choose to replace the product. In this case, the customer will be requested to re-package the product in its original packaging and will be issued an RA number from the Residentia Group service team. The faulty product will be collected from the customers home, and a replacement delivered. Installation faults or damage caused by improper installation will not be covered under this policy or warranty. Where a product failure has occurred after 10 days of receipt, the customer needs to contact the Residentia Customer Service Team on 1300 11 4357, option 1 to organise a warranty service call.

 

WARRANTY All Teka products now come with a three year warranty, giving our customers peace of mind regarding the quality and longevity of Teka products. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase at  Teka Registration .

All InAlto products come with a 2 year warranty. Australian customers are eligible to receive 1 extra year for free, simply register online within 90 days of purchase at  InAlto Registration .

Each new Esatto appliance comes with a 2 year manufacturer’s warranty from the date of purchase.

We request customers to register their product to enable Residentia to efficiently provide after sales service.