Seller Profile
How much does shipping cost?
We offer a subsidised shipping rate from $29.99 per bike to most of Australia. For orders containing only parts and accessories, we offer the best price available at the time - please review at checkout.
Brisbane and Perth Special Offer: For a limited time we are offering a subsidised shipping rate of $29.99 for bikes ($59.99 for Ebikes and Fat Bikes) to all metro Brisbane and Perth postcodes.
To check the price of delivering an order to your location, please proceed to checkout and enter your address.
For shipping to remote island locations, please contact customer service for an estimate and we'll be happy to see what we can do.
Please note: There are a small number of suburbs that we don’t currently deliver to. This is because our service provider doesn’t service these areas. We also do not currently deliver to PO Boxes or Parcel Lockers. For further information, please contact customer support.
We do not ship outside of mainland Australia. If you live overseas and would like to buy a Reid bike, please visit our international website to view a list of retailers in over 30 countries through Europe, Oceania, Asia, Middle East and North and South America.
We are currently unable to ship to Australian islands not connected by bridges.
How much does Click & Collect from a store cost?
Click & Collect is FREE for all products (for wait times and more information click here.)
What are my estimated dispatch & shipping times?
Orders for items that are currently in stock are usually dispatched same day from our Melbourne warehouse if the order is received before 12pm AEST. You'll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. Please note, some orders may be subject to a security check prior to being dispatched which may cause a delay. The below delivery estimates are calculated from the time of purchase:
VIC: 3-6 business days
NSW: 4-7 business days
SA: 4-7 business days
QLD: 4-7 business days
NT, Nth QLD: 6-9 business days
WA, TAS: 7-10 business days
Other rural/remote destinations: 7-14 business days
Can I purchase online and collect in store?
Collection from one of our stores is always free! When collected in store, your bike comes fully assembled by an experienced Reid Cycles mechanic, adjusted and ready to go. For wait times and more information, please click here.
Does my bike come pre-assembled if I get it delivered?
Bikes are sent 85% assembled in a box and carefully packaged for protection. The final assembly required includes the installation of the handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears.
We recommend that the assembly is done by a bike mechanic or another suitably experienced person. Damage caused by incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.
Please see our Video Assembly Guides for clear step-by-step instructions if you choose to assemble the bike yourself. You will also need the correct tools.
Does someone have to be home for my delivery?
It's always best to send to an address that has someone in attendance. You should also give our courier an 'Authority To Leave' instruction by selecting this option at checkout. Otherwise, the courier can leave a 'sorry we missed you' card, allowing you to arrange re-delivery.
At Reid, we distinguish between change-of-mind returns and warranty claims to help you understand your rights and options clearly:
Change-of-Mind Returns: For returns due to a change of mind, the item must be unused, in its original condition, and within the specified return period.
Warranty Claims: For returns due to faulty, damaged, or misrepresented products, our policy aligns with the Australian Consumer Law (ACL), allowing you to remedy issues within a "reasonable time" based on the product's nature and price.
Our return policy for online purchases lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Ineligible Items: Custom products, sale items, gift cards, and items purchased via click & collect are ineligible for listing on our platform. Please review your listings to ensure compliance with our guidelines. This information should not be included in your return and warranty details.
Several types of goods are exempt from being returned:
Clothing: Returns are only accepted if the clothing is unworn, in as-new condition, and with the tags attached. For hygiene reasons, particularly with knicks or shorts, items that have been worn cannot be returned.
Gift Cards: Non-returnable.
If you purchased an item online, follow these steps to return it:
Message us via the platform.
Provide all necessary details as outlined below.
We will respond within 1 business day with further instructions.
Required Information:
Your order number (found at the top of your order confirmation email).
Your name and address.
A message detailing the reason for the return.
Whether you prefer a refund or exchange.
Partial Refunds: Only granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Yes, you can return your item to the Reid Cycles store where you purchased it, along with a copy of your receipt. In-store returns are processed immediately.
What is the Refund Process?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method.
Late or Missing Refunds:
Check all accounts you may have used for the original payment.
Contact your credit card company, as processing times vary.
Contact your bank if necessary.
If you still have not received your refund, please message us on MyDeal.
Yes, both sale and regular-priced items may be refunded.
If your item is damaged or defective, you can choose to receive a refund or an exchange. If you would like to exchange it for the same item, message us on MyDeal.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
We will happily assist if you change your mind about your online order before it has left our warehouse. Once the order has been collected by a courier, we cannot make any changes, and the order will be delivered to you. If you want to return/exchange products, follow the standard returns procedure outlined here.
If we ask you to return the item, please send it to the following address:
Reid Cycles
Unit 67 / 422-426 Somerville Road
Tottenham, VIC, 3012
You are responsible for paying the shipping costs unless the item was damaged upon receipt. In such cases, we will cover the shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on your location, the time for the exchanged product to reach you may vary.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you purchased a product before a promotion/discount was announced, we cannot extend this new offer to you.
If you purchased your product via ‘Click and Collect’ before the announcement but have not collected it until after the promotion, we will provide a gift card for the value of the new offer. Please speak to the Store Manager when collecting.
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