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ReDial Store for Certified Refurbished Tech

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ReDial is a boutique seller of pre-owned smartphones and tablets. We source all our stock from within Australia and use advanced diagnostic testing to provide high-quality products, backed by outstanding customer service and satisfaction.
 
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Delivery varies by location; please see the expected timeframe to receive your product below:

  • Metro: 1-4 business days

  • Regional: 1-6 business days

No delivery to PO Box addresses or parcel lockers.

If you are unavailable at the time of delivery, redelivery fees may apply.

Returns

At ReDial, we offer a straightforward return policy. If you're not completely satisfied with your device, contact us to receive a pre-paid label for returning it to PhoneCycle Pty Ltd. 

Please note:

  • Refunds or exchanges are processed after the item is received and tested by PhoneCycle Pty Ltd.

  • Our guarantee does not cover devices damaged by user actions, such as water damage or drops.

  • Attempting to repair the device voids the guarantee.

Change of Mind (COM) Returns

  • For change of mind returns, customers are responsible for delivery costs.

  • COM policies are separate from warranty policies and do not apply to product issue returns.

Warranty

All devices come with a minimum 12-month warranty. Register your device to be eligible.

  • Our warranty covers functional defects, offering repair or replacement for faulty devices.

  • The warranty excludes damage caused by improper use, such as water damage or drops.

Defective Items and Timeline Restrictions

  • There is no deadline for reporting damaged or faulty products.

  • We offer fair solutions for any product issues, following ACCC guidelines.

  • Each case is assessed individually, without strict time limits.

  • Customers are not required to pay for return shipping on damaged, faulty, or DOA (Dead on Arrival) items.

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