Primal Pet Gear

We usually ship your parcel same day if purchased before 2pm on a Business Day.

All Shipment are traceable via a Tracking Number emailed to you on dispatch.

Most Parcels within Australia are delivered by Australia Post within 2-8 Business Days to Metro Areas depending on location. Some Rural Areas may take longer.

Although we dispatch on time, please beware that some deliveries may take longer as we don't have any control over Australia Post. If you haven't received your item within the time frames specified please contact us at and we will lodge an enquiry with Australia Post.

If parcel is lost in mail we will send you a free replacement at our own cost.

All our products are backed by a 30 day money back satisfaction guarantee and a 12 months replacement warranty.