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Seller Profile

Popink

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Popink is a privately owned company strategically situated in the heart of Australia, boasting operational hubs in both Sydney and Melbourne. We specialize in crafting tailored service solutions for a diverse corporate clientele, seamlessly blending the sophistication of B2B operations with the personalized touch of B2C experiences. What Popink do: • Niche Fulfillment Specialists: Popink excels in fulfillment services, particularly within the realm of loyalty programs, an area they’ve been revolutionising since day one. • Product Sourcing: Partnering with a diverse array of premium brands and suppliers, Popink ensures a rich selection of products for their esteemed clients. • Customization Suite: Popink’s range of customisation options creates an unforgettable unboxing experience for brands, setting them apart in the market. • Warehousing and Logistics Expertise: Their warehouses go beyond mere storage facilities, serving as hubs of excellence where every team member strives for perfection. • Nationwide Shipping: Popink efficiently distributes rewards across Australia from their strategic Sydney and Melbourne locations. Fun Fact • Popink’s office is proudly dog-friendly! So, if you happen to hear a cheerful woof in the background during your interactions with them, rest assured it’s just another dedicated team member hard at work. ??
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

  • Metro: 3-5 business days

  • Regional: 3-15 business days

Where applicable we will deliver to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Holiday Season Delivery Notes:

  • Order cutoff date for delivery before Christmas (if providing one date only):

    • Please order by 5th December, 2024 for the best chance of delivery before Christmas 

  • Dispatch closure

    • Our warehouse is closed between 24th December 2024 and 2nd January, 2025. Please allow additional days for delivery for orders placed during this period.

Change of Mind

We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.

Exclusions to our change of mind policy

We do not allow change of mind returns on all products. Excluded products include:

  • heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);

  • consumables (e.g. cosmetics);

  • health products;

  • jewellery;

  • toppers, underlays, pillows and quilts;

  • intimates (including underwear, swimwear, socks and hosiery).

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Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

  • we believe have made an unreasonable amount of change of mind return requests; or

  • we suspect fraud, misuse or abuse of this this policy.

 

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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