Petitstresors

Our Standard Metro orders are shipped with Australia Post.  All monies mentioned below are in Australian Dollars (AUD$).

All orders under 2kg are shipped for $10.20

All orders over 3kg are shipped for $12.00 - $15.00

All orders over 5kg are shipped for $18.00 - $21.00

Some items are taking a little longer than usual at the present time for reasons outside our control.  Under normal circumstances we aim for delivery:

• Within Victoria 3–6 business days

• Interstate (Metro shipping): 4–8 business days

Our Express Metro orders are shipped with Australia Post

All orders under 2kg are shipped for $14.00

All orders over 3kg are shipped for $16.00 - $18.00

We can’t guarantee next-business-day delivery at the present time.   For reasons outside our control, some Items may take longer than usual to be delivered.  Under normal circumstances we aim for delivery:               

• Within Victoria: 1–2 business days

• Interstate (Metro shipping): 1–3 business days

Metro shipping are to the Postcodes listed below.

(Australian Postcodes not listed below are classed as Regional)

Adelaide Metro

5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999

Brisbane Metro

4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725

Melbourne Metro

3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999

Perth Metro

6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-6996

Tasmania Metro

7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329,7800-7999

Regional shipping postcodes are not listed above.

Please Note: If your Australian Postcode is not listed above, we classify your shipping as Regional

Regional Standard shipping by Australia Post

All orders under 2kg are shipped for $12.00

All orders over 3kg are shipped for $16.00

For reasons outside our control, some items are taking a little longer to be delivered than usual at the present time.  Under normal circumstances we aim for delivery:

• Within Victoria 3–6 business days

• Interstate (Regional shipping): 4–8 business days

Regional Express Metro shipping by Australia Post

All orders under 2kg are shipped for $14.00

All orders over 3kg are shipped for $16.00 - $20.00

For reasons outside our control, we can’t guarantee next-business-day delivery at the present time. Some items may take longer than usual to be delivered. Usually we aim for delivery:               

• Within Victoria: 1–4 business days

• Interstate (regional shipping): 1–4 business days

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.